Shipping Information

General Information

We provide a phytosanitary certificate, commercial invoice, packing list, and other standard documents with every shipment. Shipments to the EU and US include import duties in the cost. Buyers from other countries may be responsible for duties, broker fees, and other charges. It is ultimately the buyer's responsibility to educate themselves on plant import restrictions and to inform us of the necessary documents and procedures for shipping plants to their country. Please note that normal transit times are based on flight operational schedules, but you should expect an additional export delay of 1-2 days for inspection.

Discount Information

• Discounts on Phytosanitary Costs: All retail orders exceeding $500 USD are eligible for a discount on phytosanitary costs, a value of $30.

• Free Standard Shipping: All retail orders exceeding $1000 USD will receive free standard shipping on all orders to the EU and Mainland US. US customers may opt for faster delivery at an additional charge. 

Shipping Information by Country

United States (US)

• Shipping Method: Air cargo twice a month to Miami, then distributed via UPS to the customer.
• Service Options: The minimum shipping service from Miami is UPS 2nd Day Air. Customers may opt to upgrade to faster service at their expense.
• Permits: Import permits are not necessary.
• Delivery Timeline: With the fastest shipping option, depending on the customer's location and barring any distribution delays, plants typically arrive in 4-7 days after shipping.
• Costs: Shipping cost is all-inclusive. Just place your order, and we handle everything from packaging to customs clearance and distribution.

European Union (EU)

• Shipping Method: Air cargo twice a month through Amsterdam, then distributed via DHL to the customer.
• Delivery Timeline: With the fastest shipping option, depending on the customer's location and barring any distribution delays, plants typically arrive in 4-7 days after shipping.
• Costs: Shipping cost is all-inclusive. Order with ease as we manage all logistics, ensuring a seamless delivery process.

Singapore

• Shipping Method: Delivered via DHL.
• Permits: Commercial customers need an import permit issued by NParks. Hobbyists must follow the procedure outlined on the NParks website.
• Buyer Responsibilities: Buyers are responsible for educating themselves and following the procedures and restrictions outlined by NParks before receiving the products.

United Kingdom (UK)

• Requirements for Importers:
  • Register to import if importing for the first time.
  • Meet the ISPM 15 international standard for any wood packaging material used.
  • Notify the relevant authorities about your import.
  • Comply with documentary, identity, and physical checks.
  • Pay fees for plant health checks.

For Other Countries

Please contact your respective department of agriculture to find out the restrictions and procedures for importing plants before placing your order. Please notify us if there is a special procedure or additional documents needed.

Due to Strict Biosecurity Regulations, We Do Not Currently Offer Shipping to the Following Countries for Retail Orders:

• AUSTRALIA, NEW ZEALAND, BRASIL, INDIA

Live Arrival Guarantee

Due to the perishable nature of our products, we do not accept returns. We guarantee that plants will arrive alive but not without cosmetic damages such as yellowing leaves. Claims for dead or severely damaged plants must be made within 6 hours of delivery by emailing us with photographic evidence. In the event that we deem a replacement is suitable, the customer may be responsible for the shipping and handling costs of the replacement item. Certain plants may be excluded from this guarantee due to their sensitive nature. This will be stated in the product description at the time of purchase. 

Note: This page should not be used as a reference for plant import regulations for your country. We try to stay up-to-date with legislation and restrictions of most countries, but it is ultimately up to the buyer to inform us of the steps needed for importation. Failure to properly notify us of necessary procedures or documents that leads to delays or destruction of plants will not allow for refunds or replacements.